I had 7 VHS tapes transferred to DVDs. Six came back "perfect", but one of the DVDs had a slight sound problem. I called digmypics, explained my problem, and without hesitation they said to send it back and they would re-transfer it at no charge. I did, they did, and the new DVD came back "perfect" as well. They followed up to make sure I was pleased...OUTSTANDING customer service when that is getting rare these days.