Customer service over the phone is not always a good experience these days, but every person I spoke with at digmypics.com (I asked silly questions!), was patient and helpful. No one put me off or made me wait for answers. They know what they are doing and can explain it without making people feel foolish.
The final product was perfect, even a last minute (literally) restoration request on a very special slide - all turned out beautifully. My father's slides were very old, some 65 years, but they look like new. I am happily impressed.
I definitely will recommend digmypics.com for slide cleanup and digitizing. It's been a very good experience.