Slide Scanning — Frequently Asked Questions (FAQs)

Slide Scanning

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General Photo Scanning Questions
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Photo and Video Specific Questions

Slides to Digital Information
What type of slide film can you scan? We scan virtually every type of slide film ever created.  If you have something really strange, our engineers will figure out a way to get it digitized.
Check out our Film Comparison Guide
What type of equipment do you use?

We use the Nikon Super Coolscan 9000 with DigitalICE Pro exclusively for slides and specialty film like Medium Format.   Other services charge several dollars per scan for scanning slides on this machine but we provide these scans at prices competitive to or even lower than those using the less capable Nikon 5000 scanners.  It's a significant upgrade you'll only get at digmypics.  Learn more about the Nikon 9000 vs the Nikon 5000.

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Do you crop and rotate the images?

We will manually rotate images to the correct orientation for no additional charge. We also will crop your images to remove any border left by the scanning equipment.

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Can you make my slides look better?

Absolutely! This is where your pictures will really benefit from our professional photographers and artists. We do manual color and exposure correction to each individual image. Using Adobe Photoshop, we can do a lot to improve color problems and fading.

See our Film Makeover page to view samples of our work!

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Can you scan glass mounted slides?

For slides in 2"x2" glass mounts, we recommend removing the film from the glass mount and remounting it in a cardboard or plastic slide mount for the best quality image. If your slides are 35mm slides we offer the service of removing the film from the glass and remounting it into cardboard mounts. The charge to remove and remount each slide is just $1.25.

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What can I ship my slides in?

You can send your slides to us in Carousels, Slide Trays, Slide Boxes, Slide Preserver sleeves, anything that will keep your slides organized and protected during shipment.  See our shipping tips.

You can place your slides in handi-wrap or Reynolds wrap boxes, they are a perfect fit for slides.  You can indicate the beginnings of slide groupings by using mini post-it notes to label the start of a group. To maintain our low pricing please try to keep your groups to at least 30 photos.  For groups that are consistently below 30 we charge a handling fee of $1.99 per small group.  We will return your slides in the original packaging or organized in one of the archival storage products we offer on our site.

Airequipt Trays: (a type of tray that requires each individual slide be in a removable metal sleeve) If your slides are in these metal sleeves, please remove the slide from the metal sleeves before sending them in.  Otherwise, we will remove the slides from the sleeves for you.  We simply charge a $0.10/slide fee for this and we do not return the slides to the metal sleeves. 

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Who will be working with my slides?

DigMyPics hires only imaging and graphics professionals with college degrees in the arts. We invest heavily in training new hires to our high standards, and we have a strict set of policies and checks to make sure our standards for quality are maintained at all times.

When you call us toll-free at 1-866-364-5952 you'll speak directly to a knowledgeable customer service representative, no waiting on hold or navigating through an automated system. You can also email support@digmypics.com with your questions. We will respond to your email promptly during business hours.

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Will my slides be safe and confidential?

Absolutely! We use FedEx for domestic shipping and you can track your precious package before it even reaches us. We take multiple precautions to ensure that each and every one of our customers' photos is kept safe and confidential throughout our entire process.

Our state-of-the-art facility, located in sunny Arizona, is under strict surveillance at all times to ensure your memories remain safe during the digitization process. Our highly-skilled photographers and graphic artists wear white cotton gloves while working with your photos and film to preserve their integrity.

See our Privacy Policy for details.

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What if they have a copyright symbol?

If your slides have a copyright symbol we can scan them if permission is granted by the copyright owner, or if you agree to sign a waiver that you will only be using the disc we make as a backup of the material you legally own and not for resale or other commercial purposes. Download our Copyright Waiver PDF, print, sign, and include in your shipment when placing your order.

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Can I see some samples of your work?

Of course! We have a few customers who were kind enough to allow us to use their photos on our site as examples of our work. Click here to see our 35mm Slide Scanning samples.

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Still Have Questions?
Contact Us
Phone:  866-364-5952
Email:  support@digmypics.com
   
 

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