Negative Scanning — Frequently Asked Questions (FAQs)

General Film Questions

Other Question and Answer Pages


General Photo Scanning Questions
Pricing & Ordering Information
Media Storage Options

Photo and Video Specific Questions

General Film Information
What type of film can you scan?

Most people have a variety of film types in their photo collection. We don't think you should have to pick and choose which ones are worth digitizing. We can scan all these types of Negatives as well as Medium and Large Format Film:

Standard
  • 35mm Strips
  • 35mm Half Frame Strips
  • APS (developed)
Non-Standard
  • 35mm Single Frame
  • 35mm Half Frame Singles
  • 110
  • 126
  • Disc Negatives

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What type of equipment do you use?

We use the Nikon Super Coolscan 5000 to scan most negatives and film, and the Nikon Super Coolscan 9000 for slides and specialty film like Medium Format.

Nikon Super Coolscan

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Do you rotate the images?

We will manually rotate images to the correct orientation for no additional charge.

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Can you make my photos look better?

Absolutely! This is where your pictures will really benefit from our professional photographers and artists. We do manual color and exposure correction to each individual image. Using Adobe Photoshop, we can do a lot to improve color problems and fading. See our Film Makeover page to view samples of our work!

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Who will be working with my photos and film?

DigMyPics hires only imaging and graphics professionals with college degrees in the arts. We invest heavily in training new hires to our high standards, and we have a strict set of policies and checks to make sure our standards for quality are maintained at all times.

When you call us toll-free at 1-866-364-5952 you'll speak directly to a knowledgeable customer service representative, no waiting on hold or navigating through an automated system. You can also email support@digmypics.com with your questions. We will respond to your email promptly during business hours.

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Will my photos be safe and confidential?

Absolutely! We use FedEx for domestic shipping and you can track your precious package before it even reaches us. We take multiple precautions to ensure that each and every one of our customers' photos is kept safe and confidential throughout our entire process.

Our state-of-the-art facility, located in sunny Arizona, is under strict surveillance at all times to ensure your memories remain safe during the digitization process. Our highly-skilled photographers and graphic artists wear white cotton gloves while working with your photos and film to preserve their integrity.

See our Privacy Policy for details.

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Do you scan Black & White negatives?

Yes we do and the pricing is the same as color negatives. However, we recommend that you order a set of TIFF images for editing as we cannot use Digital ICE scratch & blemish removal technology when scanning black and white negatives.

"Digital ICE is used to detect scratches and dust during transparent film scan and not applicable for opaque document scanning. Where Chromogenic black and white films are supported by Digital ICE, other black and white films containing silver halides are not. This is because the long wave infrared light passes through the slide but not through dust particles. The silver particles reflect the infrared light in a similar manner to dust particles, thus respond equally in visible light and infrared light." Source: http://en.wikipedia.org/wiki/Digital_ICE

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Do you scan APS Cartridges?
Yes we do!  See our page on APS Film Scanning.
Do you scan Medium Format negatives?

Yes we do! See our Film Format Comparison guide for more information on Medium Format and Large Format. See our Pricing page for Medium Format pricing. If you don't see what you are looking for, contact us! We'll be happy to discuss your project with you.

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What if my negatives are loose?

No Problem! We will scan your negatives and either return them to the sleeves or envelopes or neatly place them in our archival storage products if you choose to purchase alternative storage. We would recommend that you purchase our negative sleeves if your negatives are loose or in envelopes, they will be better preserved and much easier to keep organized.

Please Note: We will preserve the order but will not preserve empty spaces negative sleeves.

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What do you consider a strip?

A strip of negatives is 2 or more frames, pricing is per frame/image. If you have a roll of uncut film, we will need to cut the roll into strips of 6 frames. We suggest that you also purchase negative preserver sleeves for us to return your film in.

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What do you consider a Standard Negative?

Standard Negatives are 35mm and 35mm Half Frame negative strips that have 2 or more frames and developed APS film. The negatives must be in reasonably good condition. Negatives that are excessively curled may require an additional handling fee to scan. "Good condition" is defined as not warped, excessively moldy or curled, sticky, ripped, or torn. Color issues (such as fading) and general age are not a factor in determining condition. We will try to fix color issues as part of our basic service.

We will scan  35mm single frame negatives, however, there is an additional $1.00 handling fee per image for this service.

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What if they have a copyright symbol?

If your negatives have a copyright symbol we can scan them if permission is granted by the copyright owner, or if you agree to sign a waiver that you will only be using the disc we make as a backup of the material you legally own and not for resale or other commercial purposes. Download our Copyright Waiver PDF, print, sign, and include in your shipment when placing your order.

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Can I see some samples of your work?

Absolutely! We have a few customers who were kind enough to allow us to use their photos on our site as examples of our work. Click here to see our Negative Scanning samples.

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Still Have Questions?
Contact Us
Phone:  866-364-5952
Email:  support@digmypics.com
   
 

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